Case Studies > Healthcare, Visual IVR
The healthcare solutions provider had an urgent deployment need for an automated self-service experience. Zappix successfully deployed an IVR and Visual IVR solution in under 2 weeks.
The provider needed a complete IVR & Visual IVR self-service automation solution deployed quickly and effectively for an upcoming patient outreach campaign that could then be expanded into more use cases and solutions.
This healthcare solutions provider is a leader in the mobile and wireless medical technology industry. The company focuses on the delivery of health information to save and improve lives, while reducing the cost of care. Today, the client provides cardiac and mobile blood-glucose monitoring, centralized medical imaging, and original equipment manufacturing serving the healthcare and clinical research sectors.
Zappix built, integrated, and successfully deployed a traditional IVR and Visual IVR solution in under 2 weeks from initial meeting to deployment. The solution allows callers to opt into the visual self-service experience or continue the patient outreach process with a live agent.
The Visual IVR experience is fully integrated with the healthcare provider’s backend system via i-Framed interactive forms, allowing callers to enjoy a cohesive experience across devices, and the self-service solution to easily update the healthcare solutions provider’s database.
The Healthcare Solutions Provider benefitted from several key features of the Zappix solution including:
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
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