On-Demand Apps

Empower Patients

Innovative, visual web-apps deliver digital self-service to patients over any digital channel to swiftly answer questions, deliver critical information, and avoid a call to to staff through rich app-like experiences with no download needed.

Cloud-based, intuitive web-apps provide end-to-end automation for common patient questions like informational material, appointment confirmation, staff information, & more.


The convenience of native apps with none of the drawbacks.

Patients instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.

The On-Demand App Advantage

Fraction of the cost & time to build vs. native apps

Eliminates the need for native apps

Speed: make changes in the blink of an eye


(digital delivery)

Modify content quickly & at minimal to no cost

Backend integration with workflow automation

No download required

Intuitive web-apps

Cloud based

Rich, native-app capabilities

Lahey Health found great success using the Zappix Digital Patient Engagement solution at their Medical Weight Loss clinic.

“By offering [Zappix] to our patients we take patient engagement to the next level and provide an improved patient experience.”

Amanda G. Powell, MD

Director of Medical Weight Loss at Lahey Hospital & Medical Center



Digitally connect with users through whatever channel they prefer: website links, widgets, QR codes, embedded URLs, email, business cards, and more…

Call Containment

Deflect more calls away from contact centers and customer service representatives with increased call containment rates.

Cost Savings

Automated Visual IVR interactions get more successful resolutions while reducing your contact center budget.

Average Handle

Time Your customers help solve customer service issues and decrease average handle time (AHT) with smart self-service.


Faster problem solving

Straightforward, easy to use customer self-service capabilities fine-tuned to the most common customer service issues your consumers face. Put the power to solve your main customer service needs in consumers’ hands and free up your live agents to focus on complex, high value-added interactions where their skills can be put to the best use.



Meet them where they are

Customers today connect with corporations through a litany of digital channels. Ultra-versatile, omnichannel On-Demand Apps bring the power of comprehensive self-service capabilities to every one of them. Add a modern, enjoyable customer service experience to any channel your customers use and expand your service reach.


Unleash real innovation

Cloud-based Mobile On-Demand Apps don’t require any downloads, take seconds to update, and serve as the comprehensive tool your customers have been waiting for. All the advantages of legacy native apps with none of the drawbacks like cost to build and maintenance.



White Papers


GI Fact Sheet


Patient Engagement Fact Sheet


Healthcare Fact Sheet


Digital Self-Service: Evolution vs Revolution


HFS Report on Firstsource Partnerships

Case Studies


Digital Patient Engagement


Gastroenterology Department


Healthcare Solutions Provider



The Consumerization of Patient Engagement