Transform customer experience, reduce costs, automate workflows, increase revenue, and empower agents.
Our increasingly mobile-oriented society demands Zappix Digital Engagement Solutions.
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Where Empathy Meets Innovation The 2025 Patient Experience Symposium in Boston (October 6-8th) revealed a clear transformation in healthcare’s collective mindset. What once centered on measuring patient experience has evolved into nurturing relationships. Across sessions and panels, healthcare leaders spoke not just of metrics but of meaning, shifting focus from...
Across the U.S., hospitals are navigating a wave of workforce reductions. In just the first eight months of 2025, 61 hospital systems announced significant job cuts, with Providence cutting 128 roles and New York-Presbyterian eliminating 1,000, according to this article by Becker’s Hospital Review. On the surface, these moves can...
Going to the hospital is often a stressful and overwhelming experience for many. Whether you’re going for a yearly checkup or for surgery, hospitals are often associated with a feeling of anxiety. That is why the partnership between Zappix and Pointr, industry leaders in their respective fields of patient journey...