The Connected Customer Most customers don’t think in terms of “email,” “phone,” or “chat.” They see one brand and expect one continuous experience, no matter where the interaction starts or where it moves next. Omni-channel customer service is the strategy that turns that expectation into reality. It unifies every interaction,...

Why the “AI replaces everything” myth is over, and how leaders are shifting from pilots to production in 2026. Written By Yossi Abraham, President & CEO of Zappix If 2024 was the year of “AI Surprise” and 2025 was the year of “Experimentation,” then 2026 is shaping up to be...

The core mission of healthcare, delivering quality patient care, is being increasingly overshadowed by a silent crisis: the mounting administrative burden that is fueling staff burnout. Excessive non-clinical tasks are diverting staff energy and attention, creating profound stress, and directly compromising the quality and safety of patient care. The solution...